Naz Al Kassm

Dynamic and versatile IT professional with 5+ years of experience leading full stack development, business analysis, and digital transformation initiatives in the Canadian public sector. Skilled in delivering high-impact solutions, optimizing IT systems, and integrating secure technologies. Currently building modern digital services at IRCC while serving as a part-time Information Systems Specialist with DND.

SKILLS

• Business Analysis & Agile Delivery
• Full Stack Development (C#, JavaScript, Salesforce)
• Change Management & UAT
• Salesforce Platform Developer
• Power BI & Data Visualization
• ITIL 4 Service Management
• Cloud & Network Security
• UX/UI Design & HCI
• Technical Documentation & Stakeholder Engagement
• VR Research & Immersive Interfaces

WORK EXPERIENCE

Application Developer | Immigration, Refugees and Citizenship Canada (IRCC)

• Develop and maintain digital applications using Salesforce and JavaScript to enhance IRCC’s service delivery and GCMS integration.
• Performed backend Salesforce application development by creating Integration Procedures to fetch and save information to the Salesforce database, enabling front-end components to access necessary data.

IT Business Analyst | IRCC – Digital Strategy Services

• Gathered requirements and produced user stories for fee automation, GCMS credential flows, and DPM3 pilot implementation.
• Led implementation of PR Fees Change and Pearson integration, reducing manual work by 30% and improving stakeholder satisfaction.
• Managed Azure DevOps backlog and sprint boards while coordinating with cross-functional stakeholders.

Information Systems Specialist | Department of National Defence (Part-Time)

• Supports secure military IT infrastructure and performs vulnerability assessments on communication systems.
• Leads deployments of resilient and secure network architecture for mission-critical operations.

Project Analyst | IRCC – Enterprise Project Management Office

• Provided reporting for over 50 IRCC projects submitted to Treasury Board Secretariat using Power BI dashboards.
• Optimized internal data access and project tracking performance through iterative systems enhancements.

Data Analyst | IRCC – Refugee Affairs

• Created executive-level dashboards and infographics to communicate operational insights and performance metrics.
• Streamlined manual processes through automation and improved reporting clarity using visual storytelling.

VR Developer | Creative Interactions Lab – Carleton University

• Developed Unity-based VR apps integrating Google Forms and immersive user interface techniques.
• Contributed to research on spatial interaction and published HCI findings in collaborative projects.

EDUCATION

• Master of Computer Science (Human-Computer Interaction), Carleton University, 2022
• Bachelor of Computer Science (AI Stream), Carleton University, 2018

CERTIFICATIONS

• ITIL 4 Foundations Certification – Axelos
• Microsoft Certified: Power BI Data Analyst Associate
• Introduction to Managing Projects – Algonquin College
• Salesforce Platform Developer I – In Progress
• CBAP – In Progress

LANGUAGES

• Fluent in English and Arabic
• Strong base in Russian
• Training in French

HOBBIES & INTERESTS

• Cybersecurity, Cloud Architecture, and CCNA Prep
• Fitness, Swimming, Running, and Sauna Recovery
• Chess, Philosophy, and Global Travel